We now have an automated text message and voice message reminder system. You will receive an automated reminder approximately 7 days before your appointment and 24hrs before.
If you wish to cancel the appointment you can reply to the text or voice message to cancel. If you send a text to cancel the cost of the text message will be your network’s standard message charge.
Please check with Reception that we have your correct home telephone number and mobile number.
We will also be using this system to invite patients in for their annual health reviews and flu vaccines.
Last year we lost 111 hours of valuable clinical appointment time because patients did not attend and they did not cancel their appointments. This system helps to remind patients of their appointment and provide a quick and easy way to cancel appointments.
By using the system to invite patients to reviews and to have their flu vaccines means that we can help to save the environment and costs by using less paper, ink, stamps and fuel.
If you wish to opt out of the automated reminder system please contact Reception.