West Hoe Surgery

2 Pier Street, Plymouth, Devon, PL1 3BS

Current time is 23:29 - Sorry, we're closed

Telephone: 01752 660105

The GPs are working differently to avoid unnecessary visits to the surgery. GP’s are triaging patients first by telephone, if a face to face is needed the GP will arrange.

We also offer routine telephone/video consultations in the evening and at weekends via PushDoctor.

You can get in touch using an Online Consultation (eConsult) and you will be contacted by the surgery within 2 working days of submitting your request. If you need a sick note please request one via eConsult or email/writing to the practice with full information.

Stay safe.

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Patient Participation Group

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Online Consultation

COVID-19

Social Prescribing

Evening & Weekend Appointments

IMPORTANT ANNOUNCEMENT

West Hoe Surgery are sad to announce the retirement of Dr Philippa Chapman, her last working day at the practice was 31^st March 2022.

Dr Chapman has been a part of the West Hoe team since 2002. After her many years of dedicated service to the practice, we would like to wish her well in her retirement. She will be greatly missed by staff and patients.

Coronavirus

The NHS in Devon is very busy due to a surge in Omicron cases.

Even with very high vaccination uptake in our patients and staff, the spread of COVID-19 is already having a significant impact on NHS staff absences and this is likely to become worse. This will further impact on staffing and will cause more disruption to wider health and services.

Every additional person with COVID-19 impacts on the ability of the NHS to carry out other important work. For example, for every inpatient in hospital with COVID-19, on average more than eight other operations are postponed.

Due to this surge and the impact on staffing, we might need to:

Reduce non-urgent work, for example routine check-ups, routine monitoring, minor surgery
Starting each consultation with a telephone/video call. We need to limit exposure for both patients and staff but anyone who needs to be seen face-to-face patient contact will be, where it’s safe to do
Limit the staff working in our practice to reduce the risk of outbreaks
Cancel and/or rearrange your appointment short notice

We will continue strictly applying infection control precautions such as masks, ventilation, social distancing and hand sanitiser along with regular staff testing.

By ensuring these measures are in place, we will keep our practice open and therefore support our local hospitals, ambulances and out of hours services.

Our practice will review the situation each week as we learn more about the impact Omicron on NHS services in Devon.

How can you help?

Please be patient and kind to our staff who are working under extreme pressure

Get your COVID-19 booster vaccination as soon as possible if you haven’t already. Many people in intensive care units in Devon are young and unvaccinated. Walk-in vaccination sessions in Plymouth https://www.plymouth.gov.uk/newsroom/mainstories/walkinvaccinationsessionsweek or call 119 to book your appointment or online https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination/
Continue to follow national guidance about wearing face coverings, social distancing and any other restrictions that are in place.

DO NOT attend the surgery if you have any of the following symptoms..

⚫ High temperature

⚫ A new, continuous cough

⚫ Loss or change to your sense of smell or taste

Please do not attend the surgery unless you have been asked to attend. The front door is open for those who have a pre-arranged appointment only, with a Doctor or Nurse. If you have any queries regarding prescriptions, sick notes etc, please DO NOT attend the surgery, you must phone on 01752 660105 or use the eConsult system (please see below for information or click on the Reception tab, Online Consultation, above). We are also now able to offer online consultations on weekends via Push Doctor.

We hope you will understand why we need to continue with these measures and keep the surgery as safe for everyone as we can. We have all come so far in trying to minimise the impact of Covid, let’s continue to stay safe together.

Thank you for your understanding.

NHS England have created an animation to help explain to the public how they can continue to access GP services, including how to get in contact, the different ways care may be delivered, and how face-to-face appointments have changed.

Push Doctor – Online Consultation Service

Patient consultation rates have increased during the Covid-19 Pandemic. We now offer an Online service via Push Doctor, which may benefit you.

Did you know you can now see a doctor without leaving the house?

See an NHS GP, whenever suits you. All you need is a laptop, smartphone or tablet.

Secure appointments with access to your complete medical history.

Get started at PushDoctor.co.uk/NHS, or download the Push Doctor app to book an appointment whenever suits you.

Appointments are available between 6:30pm – 8:00pm Monday to Friday and over the weekend between 8:00am – 8:00pm

Link to site – https://www.pushdoctor.co.uk/

Online Consultation service

You can contact us about a medical, administrative or prescription issue by clicking on the ‘Online Consultation’ tile.

This short online form is the quickest and simplest way for the majority of our patients to access or clinical team for assistance. Our practice phone lines remain open for anyone with accessibility needs who might find difficulty completing this form.

Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday-Friday between the hours of 1800 – 0900. Please contact 111 during out of hours or 999 if this is an emergency.

West Hoe Surgery is part of Waterside Health Network – Primary Care Network