Contact the practice

West Hoe Surgery

2 Pier Street

Telephone: 01752 660105

Out of Hours: 111

Opening Times

Monday8:00am to 1:00pm and 2:00pm to 6:00pm
Tuesday8:00am to 1:00pm and 2:00pm to 6:00pm
Late night Surgery 6.30pm - 8.30pm
Wednesday8:00am to 1:00pm and 2:00pm to 6:00pm
Thursday8:00am to 1:00pm and 2:00pm to 6:00pm
Friday8:00am to 1:00pm and 2:00pm to 6:00pm

If you need help when we are closed

If you need medical help when we are closed, you must call NHS 111.

Physical accessibility

Disabled access

The Surgery has been specially designed to make it easier for disabled patients to visit. There are no steps at the entrance of the building giving patients easy access, and we have a patient lift to the first floor. If you have a disability and you require assistance, please ask at Reception where one of our receptionists will be pleased to help you.

Disabled Toilets

A disabled toilet is located on the ground floor.

Guide Dogs

Guide dogs are welcome at the Practice but we ask that you be aware of other patients and staff who may have an allergy or fear of dogs.

Please visit the guide dog website for further information.

How to make a complaint

Your comments are important.  Please contact us directly, or place any suggestions in the box in the waiting room.  We will try to resolve any minor issues informally.

Please address any written complaint to Jo Lloyd-Davies, Practice Manager.

Where a complaint is by a third party, and the complaint or enquiry is related to someone else, the written consent of the Data Subject (patient) is required. Where this is not possible full justification must be given.

All complaints will be acknowledged within 3 working days, and a response provided within 21 days.

If you remain dissatisfied following our response you may contact The Health Ombudsman and ask them to review your complaint.