Contact the practice

West Hoe Surgery

2 Pier Street

Telephone: 01752 660105

Out of Hours: 111

Opening Times

Monday8:00am to 1:00pm and 2:00pm to 6:00pm
Tuesday8:00am to 1:00pm and 2:00pm to 6:00pm
Late night Surgery 6.30pm - 8.30pm
Wednesday8:00am to 1:00pm and 2:00pm to 6:00pm
Thursday8:00am to 1:00pm and 2:00pm to 6:00pm
Friday8:00am to 1:00pm and 2:00pm to 6:00pm

If you need help when we are closed

If you need medical help when we are closed, you must call NHS 111.

Physical accessibility

Disabled access

There is good access for the disabled to all of our consultation rooms. There is a parking bay adjacent to the surgery entrance and the surgery has a built in ramp and wide doors to allow for wheelchair access.

Services for the Disabled

If you have a disability and you require assistance, please ask at Reception where one of our receptionists will be pleased to help you.

Hearing Loops

Unfortunately we do not currently have hearing loops at the surgery. This is something that we will look into with a new surgery building. If we do not build a new surgery then we will look at putting a hearing loop into this building.

Disabled Toilets

A disabled toilet is located on the ground floor.

How to make a complaint

Your comments are important.  Please contact us directly, or place any suggestions in the box in the waiting room.  We will try to resolve any minor issues informally.

Please address any written complaint to Jo Lloyd-Davies, Practice Manager.

Where a complaint is by a third party, and the complaint or enquiry is related to someone else, the written consent of the Data Subject (patient) is required. Where this is not possible full justification must be given.

All complaints will be acknowledged within 3 working days, and a response provided within 21 days.

If you remain dissatisfied following our response you may contact The Health Ombudsman and ask them to review your complaint.