Appointments

All surgeries are by appointment.

Appointments can be booked up to 4 weeks in advance.

You can contact us about an appointment, medical, administrative (Fit note) or prescription query by clicking on the button below:

 

This short online form is the quickest and simplest way for the majority of our patients to access our clinical team for assistance.

Our practice phone lines remain open for anyone with accessibility needs who might find difficulty completing this form.

Please do not use this online form for urgent or emergency requests.

Submitted forms will only be read during office hours, Monday – Friday (excluding Bank Holidays). If you need help or advice outside of these times, please contact 111 for non-urgent matters or 999 if you have an emergency.

See a GP by video with Livi on Wednesday & Friday Evenings.

• Patients of  West Hoe Surgery can now see an NHS GP by video using Livi. Get a GP Consultation on Wednesday & Friday evenings. The service is provided free on the NHS. You can download the Livi app to your mobile phone or tablet from the App Store or Google Play. Or visit livi.co.uk for more information. Livi GPs are all GMC-registered NHS GPs, who (with your consent) will be able to access your medical records and give you a considered, in-depth diagnosis based on your medical history.

Get the Livi app here: https://bit.ly/3mMpRQy

All you need is a laptop, smartphone or tablet. Secure appointments with access to your complete medical history. 

It’s important to note that Livi Online Services does not replace the ‘111’ out-of-hours service

For matters that require same day assistance, please call the surgery.

Phone us on 01752 660105, Monday to Friday from 8:30am to 6pm

Visit the surgery and speak with a receptionist, Monday to Friday from 8:30am to 6pm

When you get in touch, we will ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

If you have an appointment and wish to cancel or are unable to attend, please let us know as soon as you can.

We run a late night surgery on a Tuesday until 8.30pm.   Pre-bookable appointments with a GP,  HCA or in our Smear Clinic with our Practice Nurse.

You will not be able to contact the surgery by telephone after 6pm.

If possible please try to telephone reception before 10.30am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.